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Client Service Representative

Surrey, BC
Full Time
6 days ago

Join GroupHEALTH Benefit Solutions® today and become part of an organization that istransforming the way Canadian’s experience benefits.

Our mission is simple;We develop and deliver the most cost-effective employee benefits solutions to Canadian businesses.

GroupHEALTH is accelerating - and you provide the fuel.

We are currently looking for aClientService Representativeto join our team in Surrey, BC.The Client Service Representative is responsible for delivering exceptional client service in the in the administration and processing of benefit enrolment changes and supporting the Client Services Leads with managing their block of Partner’s and Accounts.This role will be remote to start, with flexibility to split time between the office and home as a hybrid setup in the future.


Within 30 days
  • Complete CRM and WEBS basic training

60 days
  • Review Benefits 101 and product presentations with a CSL
  • Builds and supports teamwork within your assigned pod

90 days
  • Review and understand multicarrier eligibility guidelines
  • Ability to produce accurate/timely WEBS billings for a block of clients
  • Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS
  • Steady progress on training tracker month over month with sign off on each requirement
  • Completion of Group Life and Health Primer course (4 courses)
  • Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH
  • Identify a raving fan of your WOW! service

In addition to joining a team that is focused on delivering the “WOW!” factor daily (while enjoying weekly yoga stretches, fresh fruit & vegetables, and lots of cake!), yourKey Responsibilitieswill include:
  • Analyzing and managing enrollment changes in WEBS daily including OneCARDS
  • Responding to and collaborate with partner, carrier and client by email, letter or phone
  • Educating clients on multicarrier guidelines
  • Handle non-complex claim and coverage inquiries as well as investigate claims and export errors as they relate to enrolment data
  • Perform non-complex plan design amendments (no pricing implications) for existing clients by collecting necessary information, preparation of ARF and coordination with departments and carriers
  • Prepare claims experience reports (as available in WEBS)
  • Handling booklet requests, changes, inserts
  • Performing other duties as assigned by Client Services Lead and Management

Education & Experience
  • 1-3 years of Customer service experience in an office environment an asset
  • Experience in payroll/benefits administration role is an asset but not required
  • GBA designation or working towards is an asset
  • Proficiency with Outlook, Word, Excel is an asset
  • Employee must complete the CEBS Primer course within 6 months of employment paid by the Employer

The Perks

In addition to becoming part of a creative, challenging, and stimulating work environment, we also offer:
  • a competitive salary & benefits program
  • paid time off, including flex time
  • education assistance
  • Registered Retirement Savings Plan (RRSP) with employer matching
  • participation in our Happy Friday program

Want to be part of a rapidly growing company that is transforming the way Canadian’s experience benefits? Apply now!

We thank everyone who applies to the Client Service Representative role; however, due to the volume of applications we receive, we are only able to contact those candidates selected for an interview.
Health Care