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Telus

Client Care Representative III - Wireless

Location
Burnaby, BC
Details
Full Time
Yesterday

Do you share our passion for:
    •Advocating for our customers' needs and creating a personalized experience •Genuinely displaying humanity in every customer interaction •Being an exceptional communicator - listen, honest and clear •Getting things done by leveraging each other's unique talents •Proactively adapting to meet the changing needs of our customers

Position Overview:

As a Business Customer Sales and Service Rep III you'll have an amazing opportunity to work alongside an energetic and eager team that works together to achieve outstanding results. You will assist managing large corporate accounts and ensuring client satisfaction at every encounter while building new relationships with clients. If you enjoy working in a fun and exciting environment with tons of opportunity for professional growth, you'll love this position.

Responsibilities:
    •Corporate account management to execute client requests; including order fulfillment, invoicing, account modifications and device provisioning •Provide monthly detailed account reports on customer usage, renewal eligibility, and customer detail reports •Building and securing strong and lasting relationships to ensure client satisfaction

What you get:

    •An amazing opportunity for both financial and professional growth •Amazing incentives and fun team building events •Starting wage is $20.48/hour •You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, e.Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and IT support

Scheduling Requirement:
    This is a Full-time position. You must be available to work up to 37.5 hours per week, Monday to Friday, 8:00am - 5:00pm.


Qualifications:


Assets:

    •1 to 2 years of previous experience in an office environment •Experience working with Salesforce and SAP •Previous telecommunication experience

Essential qualifications:
    •Post-secondary education preferred. •Minimum 3 years' experience in a customer service environment •Exceptional verbal and written communication skills •A positive, friendly attitude with the willingness and ability to enhance customer experience •Ability to work independently and adapt to change in a fast-paced environment, while effectively managing multiple tasks •Strong organizational skills complimented by a solid commitment to client satisfaction


Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Category
Customer Service and Support