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Claims Resolution Advisor

Reference ID: o5Gc9fwQ

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What You’ll Do
  • Receive and action inbound claims calls and emails from customers
  • Use your product expertise to assess a claim’s validity and provide recommendations to fix the issue
  • Handle claims from initiation through to completion, and problem solve to find the most effective solution to meet the customers’ needs and the company’s
  • Actively follow up on open claims to drive resolution time down
  • Identify and raise consistent claim sources to appropriate teams to assist in mitigation
  • Handle claims exceptions and work with vendors, carriers, and internal teams to resolve quickly and with the customer’s best interest in mind
  • Work with the rest of the Claims Resolution Team to develop and implement strategies to enhance customer satisfaction
  • Organize, prioritize, and manage a high-volume workload in an environment that requires multi-tasking and includes frequent interruptions
  • Interact with clients in a caring, tactful, respectful, and objective manner in sometimes sensitive or difficult circumstances

What You’ll Achieve
  • A team Net Promotor Score (NPS) rating of 7.5 or higher
  • Reduction in claim processing on a month by month basis
  • Average claim resolution time of 24 hours

What You’ll Need
  • Minimum 1 years customer service experience
  • Demonstrated proficiency in Word and Excel
  • Experience communicating with customers both over the phone and via email
  • Ability to take initiative and suggest improvements
  • Excellent written and verbal communication and interpersonal skills

What You Must Have
  • An audacious spirit that embraces uncertainty and challenges with enthusiasm
  • High levels of integrity and a commitment to do what you say you are going to do
  • Strong entrepreneurial spirit that has grit, determination and challenges the status quo
  • High degree of empathy and the ability to see other’s perspective
  • Strong sense of curiosity coupled with the desire to learn and get better every day

Posted: January 18, 2019
Closes: March 19, 2019
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Company Info
201-500 employees

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About BuildDirect

Founded by Jeff Booth and Rob Banks in 1999, BuildDirect Technologies is a privately-held Canadian technology company that is knocking down walls, changing the foundation and building a smarter, si...