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Claims Adjuster II

Reference ID: 3482718

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Claims Adjuster II

Position Overview
Aon Hewitt has announced BCAA as a 2018 Canadian Gold Level Best Employer

If you are looking for an empowering and progressive place to build your career, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

What is the role?
BCAA's Claims Department is hiring for a Regular FullTimeClaims Adjuster II who will operate within Claims Performance Standards to Property and Casualty Insurance Claims (homeowners, recreational vehicle, classic car, travel accident benefits) primarily by telephone and determines if coverage is available for a loss within the insuring agreement, and then proceeds to settle or deny the claim. The scope of the position and the nature of the cases handled is determined by the Claims Characteristics Table accompanying the job description.

What is the status?
Regular Full Time

What are the hours?
35 hour work week

What BCAA offers you:
It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being announced as a Platinum Best Employer for 2019 and Top 50 Employers for Young People - 2015.

•Great compensation packages, including bonus
•We enthusiastically support learning and advancement opportunities for our team members offering, Automotive Apprenticeship and Leadership Development programs.
•We have an amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
•Our team members get to make a difference in the lives of our Members and their communities every day.
•We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
•We are an equal opportunity employer that's committed to accessible, inclusive employment.

Key Responsibilities Include
What you will be doing?

Investigate and Adjust Claims
•Advises insured of the rights and obligations in accordance with the policy and the appropriate Insurance Act.
•Maintains a professional working relationship with the insured. •Investigates the claim in order to determine if the policy will respond to the loss and investigates the legitimacy of the claim.
•Interviews and/or takes statements from policyholders, claimants and witnesses.
•Reviews information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.
•Receives and evaluates information to determine cost of loss. •Informs manager if claim exceeds authority limits, making recommendations where appropriate.
•Sets and maintains appropriate reserves to maximum authority level.
•Ensures Service Delivery Partners are working within prescribed standards.
•Maintains updated, current and organized claims files in accordance with Claims Performance Standards.

Negotiate and Settle Claims :
•Negotiates a fair and cost effective settlement with the insured's', claimants or claimant's legal representative either directly or through the services of retained counsel.
•Validates information, including but not limited to invoices and receipts.
•Processes payments in accordance with BCAA best practices.
•Assesses economic feasibility to pursue subrogation and proceeds where appropriate.
•Arranges disposal of salvage arising from settled claims in accordance with departmental standards.
•Periodically performs some responsibilities of Examiner 1

General Responsibilities:
•Remains current on industry knowledge and incorporates information as appropriate.
•Participates in claims dispute resolution process as required.
•Periodically receives call and opens claim file.
•Carries out other related tasks and projects as assigned

Minimum Qualifications
What you bring to the role:

Education:
•Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience. CIP 30% completed and committed to CIP Graduation.

Experience:
•Minimum3 years in a claims environment
•Technical: MS Office
•Excellent analytical skills
•Ability to handle irate people and stressful situations
•Demonstrated ability to adapt and be flexible to changing business needs
•Excellent listening skills
•Troubleshooting methodologies
•Excellent oral and written communication skills
•Demonstrated ability to meet deadlines
•Ability to work both independently and with other team members
•Demonstrated ability to be proactive when dealing with issues and challenges
•Excellent analytical and troubleshooting skills
•Excellent multi-tasking and organizational skills

Preferred:
•CIP designation or Manager Experience ina Claims Capacity
•Second language

Background Check
• Must successfully pass a background check, which may include a criminal, credit, and credential check.

Division
CFO

Job Status
Regular Full Time (RFT)

Location Name
Head Office (Burnaby)

Location Name
Burnaby

State/Province
British Columbia [BC]

Compensation & Benefits Overview
What BCAA offers you:

It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being one of AON Top 50 Employers in Canada - 2018 and Top 50 Employers for Young People - 2015.

•Our team members get to make a difference in the lives of our Members and their communities every day.
•We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
•We enthusiastically support learning and advancement opportunities for our team members.
•We are an equal opportunity employer that's committed to accessible, inclusive employment.
•We have an amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
•Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.

We aspire to be one of the best places to work for those who value integrity, teamwork and community. Each of us will grow personally and professionally by doing engaging work with inspiring people.

Posted: January 19, 2019
Closes: March 20, 2019