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Capability Manager - Employee Computing

Kamloops, BC
Full Time
3 days ago
Capability Manager - Employee Computing

Location: Kamloops, BC, CA

Job Function: Information Technology


BCLC's two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk'emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.

Joining the Business Technology team at BCLC means you'll be working with cutting-edge technology to help build a world-class entertainment company. This is an engaged, innovative, capable group of talented individuals working in digital enablement, product delivery services, technology platform enablement, enterprise services, integrity and operations. This enables us to execute the purchase and validation of lottery tickets at over 3500 lottery retailers, manage a complex network of 12,000 slot machines and electronic table games across the province and provide the backbone for BCLC's eGaming platform, and much more.
We have offices in Kamloops and Vancouver and can also support 100% remote (from within British Columbia) for this position.

Job Summary:

Reporting to the Senior Manager, Enterprise Systems, the Capability Manager, End-user Computing, is a people leader responsible for people, budget and contracts enabling Product Teams in their delivery of end-user computing solutions. You will work collaboratively with a Product Owner to ensure team members have the requisite skills, knowledge, and experience to effectively deliver end user computing systems that are aligned to strategy and a joint roadmap.
You will enhance service delivery through astute management of vendor contracts, budgets, and accomplished stakeholder engagement.

Key Accountabilities:
  • Provides leadership and coaching to a capability pod with aligned skill sets. Models leadership behaviors that support engagement of teams by practicing meaningful recognition, inspiring a shared vision, coaching/mentoring and developing others, performance assessments and supporting culture and change management initiatives.
  • Develops and manages the strategy, planning, methodology, process, standards, best practices, implementation and advice for the capability pod, including oversight of applicable technologies and systems.
  • Ensure the capability pod workforce has the capabilities, skill sets and resources to effectively deliver on short- and long-term strategic business objectives. Assesses current workforce to identify and action skills gaps. Promotes the development of cross-training among Pod members (T-Skilling).
  • Guides recruitment initiatives for capability pod with the support of People & Culture. Develops talent pipelines for roles, including the identification of succession planning candidates for placement into development roles.
  • Partners with other capability pods to ensure that processes and tools are aligned and support the BT organization and systems as a whole.
  • Manages vendor performance and contracts including creating Statements of Work (SOW), and Requests for Proposal (RFP).
  • Researches best practices in technical area; incorporating research into overall strategy and plans for pod development.
  • Manages budget for capability; managing salary, contract and development resources.

Minimum Required Qualifications:
Education and Experience
  • A University degree or diploma in a relative discipline supplemented by industry recognized professional courses
  • Minimum 5 - 7 years relevant experience in technical capability including 3 years' experience in a leadership role, which may include people leadership or coaching/mentoring experience.
  • Equivalent combination of education and/or experience may be considered.
Technical Requirements
  • Demonstrated leadership and coaching skills and the ability to build strong and trusting relationships with managers, employees and peers.
  • Demonstrated experience in strategic business planning and resource management in a leadership capacity.
  • Excellent organizational and planning skills with a strong attention to detail; project management skills and meets tight timeframes and commitments and is accountable for results.
  • Strong technical background and experience with, desktop, collaboration, and voice systems, hardware & software asset management and ITIL ITSM.
  • Excellent written and verbal communication skills.
  • Excellent problem solving and analytical thinking/innovation.
  • Strong computer skills - MS office suite.
  • Believes in continuous improvement and driven to question and improve processes, systems, practices as appropriate.
  • Strong strategic thinking skills - ability to find innovative yet practical strategies to achieve goals, links several strategies into a unified plan, while anticipating needs and looking future focused;
  • Demonstrated vendor and contract management, SLA's and service management.
  • Strong business acumen with a results oriented focus;
  • Understanding of B.C. gaming industry is an asset.
  • Experience with agile software development methodologies (Scrum, Kanban, etc.) is an asset
About Us:

For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians with the primary purpose of giving back to the province.

Currently we:
  • Operate provincial, national and "Instant Win" in partnership with over 3500 lottery retailers across the province.
  • Oversee 34 casino and community gaming centres across the province.
  • Provide safe, secure and legal online gambling options including sports betting, casino style games and lottery.
In the fiscal year prior to the pandemic, we gave over $1.4 billion back to the province to support healthcare, education, community groups, and much more.

To help us achieve this goal, we aim to have the healthiest players in the world by establishing a higher standard of support with evidence-based player health programs.

To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the LGBTQ2S+ community.

BCLC values work life balance and offers remote work options.

Relocation assistance is available for successful job candidates from outside BC.

If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to

For over more than a decade, we have been recognized as one of BC's Top Employers - and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit:

Ready to join our team?

Please Note:
This opportunity will remain open until a qualified candidate pool has been established.

Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

BCLC requires all employees to be fully vaccinated from Covid-19 (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.

Information Technology