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Capability Manager

Full Time
4 days ago
Capability Manager

Location: Remote (BC only), BC, CA

Job Function: Information Technology


BCLC's two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk'emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.

Joining the Business Technology team at BCLC means you'll be working with cutting-edge technology to help build a world-class entertainment company. This is an engaged, innovative, capable group of talented individuals working in digital enablement, product delivery services, technology platform enablement, enterprise services, integrity and operations. This enables us to execute the purchase and validation of lottery tickets at over 3500 lottery retailers, manage a complex network of 12,000 slot machines and electronic table games across the province and provide the backbone for BCLC's eGaming platform, and much more.
We have offices in Kamloops and Vancouver and can also support 100% remote (from within British Columbia) for this position.

Job Summary:

The Capability Manager is responsible for leading a technical capability or "Pod" within BCLC Business Technology to drive value for its members and the corporation by leading the strategy and planning for the Pod, developing methodology, defining processes, standards, and best practices, and selecting tools; manages people and financial resources, including vendors and contractors. The role leads all the members within their capability employing influence and servant leadership over positional power to drive results, including development, success planning, and performance management and coaching.

Key Accountabilities:
  • Provides leadership and coaching to a capability pod with aligned skill sets. Models leadership behaviors that support engagement of teams by practicing meaningful recognition, inspiring a shared vision, coaching/mentoring and developing others, performance assessments and supporting culture and change management initiatives.
  • Develops and manages the strategy, planning, methodology, process, standards, best practices, implementation and advice for the capability pod, including oversight of applicable technologies and systems.
  • Ensure the capability pod workforce has the capabilities, skill sets and resources to effectively deliver on short and long term strategic business objectives. Assesses current workforce to identify and action skills gaps. Promotes the development of T-skills among Pod members.
  • Guides recruitment initiatives for capability pod with the support of HR. Develops talent pipelines for roles, including the identification of succession planning candidates for placement into development roles.
  • Partners with other capability pods to ensure that processes and tools are aligned and support the BT organization and systems as a whole.
  • Manages vendor performance and contracts including creating Statements of Work (SOW), and Requests for Proposal (RFP).
  • Researches best practices in technical area; incorporating research into overall strategy and plans for pod development.
  • Manages budget for capability; managing salary, contract and development resources.
About Us:

For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians with the primary purpose of giving back to the province.

Currently we:
  • Operate provincial, national and "Instant Win" in partnership with over 3500 lottery retailers across the province.
  • Oversee 34 casino and community gaming centres across the province.
  • Provide safe, secure and legal online gambling options including sports betting, casino style games and lottery.
In the fiscal year prior to the pandemic, we gave over $1.4 billion back to the province to support healthcare, education, community groups, and much more.

To help us achieve this goal, we aim to have the healthiest players in the world by establishing a higher standard of support with evidence-based player health programs.

To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the 2SLGBTQIA+ community.

BCLC values work life balance and offers remote work options.

Relocation assistance is available for successful job candidates from outside BC.

If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to

For over more than a decade, we have been recognized as one of BC's Top Employers - and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit:

Ready to join our team?

Please Note:
This opportunity will remain open until a qualified candidate pool has been established.

Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

BCLC requires all employees to be fully vaccinated from Covid-19 (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.

Information Technology