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Business Systems Analyst - Babylon by TELUS Health

Vancouver, BC
Full Time
2 days ago

Join our team

The TELUS Consumer Health team focuses on empowering Canadians to take control of their health and the health of their loved ones with the right information, tools and support they need to live healthier and happier lives.
We're a high performing team with dynamic strengths, and we cover all facets of the business, including, but not limited to product management, marketing, operations and sales.

Here's the impact you'll make and what we'll accomplish together

Babylon by TELUS Health is a mobile app and service, which revolutionizes how Canadians can access healthcare. It allows users to check symptoms, see a doctor and easily access their clinical records all through a smartphone.
As Business Systems Analyst, you'll play a key role in building an industry-leading process engine to enable our global Clinical Operations. You'll be scaling manual processes that are essential in managing care for our members, such as referrals, blood tests and follow-up appointments.

Here's how
    •Partner with stakeholders within Clinical Operations to identify priority processes for improvement / automation, including quantifying the potential benefit
    •Engage in requirements gathering and process mapping workshops to accurately map the as-is and to-be processes
    •Translate these processes with pinpoint accuracy and attention to detail into standard BPMN process maps, and build these out using Camunda and our internal workflows platform
    •Liaise between the Workflows, RPA and integrations teams to automate key steps of the process
    •Use data from the Workflow tool to identify continuous improvement opportunities
    •Work across a number of processes simultaneously, balancing risks, issues and dependencies to ensure deadlines are hit


You're the missing piece of the puzzle
    •Celebrated for your experience working in a technical position in a relatable business or function
    •Renowned for your ability to translate business needs and communicate to technical teams
    •Expert in HTML, CSS, Javascript (preferred but experience with any scripting language is fine too) and Groovy (nice to have)
    •Has worked with Camunda (or similar tools)

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Information Technology