Business System Analyst

Key Responsibilities  

Support technology and process initiatives (90%): 

Manage all aspects of the projects and other internal initiatives as required: 

• Develop project charters, and detailed project plans, in collaboration with business units  

• Manage project work as planned to ensure deliverables are accomplished and objectives are met 

• Regularly update project plans and report project status to project sponsors, project teams, and the BPM team. Identify barriers and mitigation plans. 

• Coordinate and follow up on tasks and assignments within cross-functional process improvement project teams 

• Direct the implementation of business solutions 

• Advise and guide internal stakeholders around project barriers and make recommendations to mitigate risks.  

• Act as a key contact and communication facilitator between internal departments for process initiatives 

• Organize, facilitate/lead, and participate in business process workshops with stakeholder groups 

Lead definition and development of process models and system requirements to support technology and business operations: 

• Work with stakeholders to understand their existing business process and functionality 

• Engage with stakeholders to elicit, analyze, and validate requirements for changes in information systems, integration and business processes and translate them into system requirements 

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, store visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis 

• Analyzing the clients' needs, isolating, and identifying gaps, translating business requirements into technical specs and user stories including acceptance criteria  

• Participate and/or lead documentation and analysis of current-state process, design of future-state process, and gap analysis 

• Interview business unit SME’s to gather requirements and document key information about procedures, tool usage, and consistency with defined process  

• Document the business processes, software configurations and integrations configurations while adhering to and improving the documentation standards and best practices 

• Craft process documentation that can be consumed at all levels within an organization 

• Ensure documents are kept up- to- date and available to stakeholders in Microserve’s centralized repository 

Analyse data and processes 

• Analyze data to facilitate root cause analysis  

• Analyze and report on gaps between the current and future state   

• Analyze and suggest improvements in process effectiveness and efficiency  

• Monitor KPI’s to evaluate performance against targets, , communicate results, and address gaps as required with stakeholders  

• Ensure that developed standards and guidelines are followed, and recommend changes to standards and guidelines if appropriate 

Design future state processes and solutions: 

• Assist teams with future-state definition, providing guidance and recommendations for solving process problems and enhancing process accuracy, speed, and cost-effectiveness  

• Validate future-state solutions and analyze impact of change with consideration to organizational structural issues 

• Recommend, implement, and monitor process improvements for optimization and continuous improvement 

Implement and test new processes and technology 

• Participates in QA processes; identifies test cases; explains complex processes; aids in developing test plans 

• Test procedures and systems using control plans  

• Proactively communicate results, issues, and risks to management in summary form 

• Use problem and change management processes to address control plan failures 

• Monitor and report on process effectiveness and ensure processes are supporting our business objectives 

• Manage implementation to ensure our teams are prepared for changes including communication and training to users 

• Support the BPM program (10%) 

• Follow and enhance the BPM Team’s internal processes and methodology by actively participating in improving our operating procedures and helping establish best practices for project management and execution 

• Act as an ambassador of BPM to improve organizational culture by raising awareness with internal stakeholders of concepts and tools related to continuous improvement and business process management in general  

• Support the BPM Manager, team and Microserve business units as required and directed. 

Qualifications and Requirements: 

We’re looking for someone with: 

• Passion for technology and automation 

• A strong process mindset and ability to easily document complex processes in simple workflows 

• Ability to connect with others and can naturally develop trust and strong working relationships 

• Curiosity: You have a genuine inquisitive interest 

• Leadership and autonomy to manage initiatives on your own 

• Deep sense of accountability 

• Desire to be part of team that is highly collaborative  

Requirements:  

• Technical background and experience implementing and supporting software applications in business environments. 

• Demonstrated experience discovering, collecting, and documenting business requirements and specifications 

• Prior experience with business process management software, workflow automation software, and robotics technology strongly recommended 

• 2+ year(s) of work experience in software or systems implementation 

• 2+ year(s) of work experience in project management roles 

• 1+ year(s) of work experience in process improvement 

• Agile, Lean, Six Sigma, BPM Methodology experience  

• A university or college degree  (Or 5+ years of relevant work experience) 

• Proficient with O365 including Teams & SharePoint 

• Capable of juggling multiple projects simultaneously 

• Flexible and adaptable. Able to work in ambiguous situations 

• Exceptional written, verbal, and interpersonal communication skills 

• Experience in developing project  plans and managing projects end-to-end 

• Ability to set schedules, deadlines, milestones, and work/project timelines to support delivery of assigned projects 

Desirable: 

• Formal Business Improvement / Business methodology accreditation (Lean/Six Sigma Black/Green Belt) 

• PMP or equivalent designation 

• ITIL 

• Agile 

• Experience working with ConnectWise is an asset