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Telus

Business Consultant (Repair Analytics)

Location
Vancouver, BC
Details
Full Time
3 days ago

Join our team

The Economic & Experience Transformation team leads programs to improve our Internet, Optik TV and SmartHome Security service delivery. We are setting out to simplify, automate and eliminate repairs for our customers. We're part of a results-oriented, learning-based organization that lets you jump right in and take on some of our most challenging projects that will stretch your skills and help you grow. We partner closely with TELUS digital, product development, marketing, technology strategy, and operations teams to implement high-impact reliability improvements.

Here's the impact you'll make and what we'll accomplish together!

As a Business Consultant, you will lead the vision, design and delivery of the next generation of repair analytics. Work with subject matter experts, business analysts and data science teams to build world class analytics capabilities. Take advantage of new cloud analytics platforms, machine learning, and NLP to unlock insights in our repair journey data. Ultimately, you will help us reduce the effort and poor experience that repairs cause our customers.

Here's how
    •Engaging diverse stakeholders to understand gaps in our current repair analytics and future-state needs
    •Prioritizing specific analytics scenarios based on your calculation of their value and impact
    •Prototyping new analytics by bringing together disparate datasets and visualizing them using Domo, Tableau or Google Data Studio
    •Building a suite of dashboards to monitor repair performance for technical and non-technical stakeholders
    •Partnering with data science teams to apply machine learning and NLP to identify repairs that can be automated, simplified or eliminated
    •Designing new repair and service performance KPIs
    •Demonstrating strong planning skills by managing a roadmap of repair analytics releases
    •Exercising sound judgment, identifying and resolving problems, challenging courses of action, assessing risks and modifying plans as conditions change throughout the project lifecycle
    •Conducting presentations with senior leaders regarding assessment findings/recommendations, project status and current issues
    •Taking a coach-like approach with your peers and stakeholders to surface their best ideas and solutions


Qualifications:


You're the missing piece of the puzzle
    •Recognized for your excellent communication and interpersonal skills; ability to interact effectively at all levels within the organization
    •Talented at weaving together data points to create a compelling story that resonates with your audience
    •Consulted for your expertise writing SQL queries and knowledge of data science tools
    •Considered highly skilled with data visualization tools like Google Data Studio, Domo and Tableau
    •Noted for your collaborative interactions with other departments to resolve complex issues with innovative solutions
    •Regarded for your organizational skills and ability to scope out difficult tasks, set objectives and goals, develop schedules, and prioritize activities that deliver the most value
    •Acknowledged as a fast learner with the ability to quickly leverage new knowledge
    •With a University Degree in Computer Science or Engineering and/or 7-10 years equivalent combination of experience and education

Great-to-have
    •Masters or PhD degree in a quantitative field such as Math, Statistics, Computer Science, Economics, or Data Science

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Category
Management and Executive