You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Business Consultant (Continuous Improvement and Innovation)

Vancouver, BC
Full Time

Join our team

We are a growing team with dynamic strengths who share a real passion for solving complex business problems. If you're ready to bring cross-functional teams together to deliver meaningful change, come join us and be part of a team that's at the forefront of redesigning our business, fostering innovation and experimentation, and building organizational capabilities.

As the TELUS Business Solutions (TBS) Continuous Improvement and Innovation team, we lead transformation initiatives that will ensure that TBS will thrive in a dynamic landscape. To thrive, we are taking a human-centered approach to rethinking and rebuilding work to prioritize our people alongside our Digital Transformation efforts. We believe that anything is possible and creatively employ a diverse set of methodologies to accelerate desired outcomes. We are champions for innovative and creative thinking, never shying away from challenging the status quo and experimenting with new approaches in the quest to deliver remarkable outcomes for our customers while tapping into the ingenuity of the TBS team. We are shaping the Future of Work for TBS and you can take an active role in our journey.

Here's the impact you'll make and what we'll accomplish together

You are passionate about leading change and driving results through process improvements demonstrated by your use of innovative project management and problem solving techniques. Actively contributing as part of a highly engaged team, you will identify, own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value. As a self-starter with an engaging leadership style, solid influencing and facilitation skills, you will be able to quickly develop relationships across the organization while contributing to a fun and collaborative work environment.

What you will do in this role:
    •Analyze and deconstruct complex business problems into manageable process improvement projects or programs •Lead 3 to 4 concurrent projects to improve operational processes resulting in financial savings, increased revenue and/or customer experience improvements •Govern complex programs that include executive level governance, project streams coordination, business resource allocation and project management leadership •Facilitate large cross-functional process improvement workshops •Partner and act as a resource to business units in executing process improvement projects •Analyze process metrics and calculate costs of poor quality to develop baseline metrics of success to show project benefits to senior leadership •With your focus on positive relationship building, you have a real passion for sharing knowledge and expertise to support the objectives and development of other team members


You're the missing piece of the puzzle
    •7+ years of hands-on experience in delivering sustainable projects and process improvements in a cross-functional environment •Have a passion for change are excited about sharing it; you accept ambiguity and learning new things •Be an energetic self-starter in a fast-paced, constantly evolving environment •You are a results-driven achiever who is able to inspire team members to continuously improve •Proven project leadership with the ability to influence, facilitate and quantify business results at any level

    •Experience developing and delivering training programs •Experience with Design Thinking •Experience with problem solving methodologies WorkOut, Lean Six Sigma, VSM and other innovative toolsets •Experience with change management methods to prepare, manage and sustain change

We want to work with people who:
    •Share our passion for building capabilities in others and taking part in their success •Thrive in an agile, lean and fast-paced environment •Clearly see things from the perspective of our customers •Are curious, experiment and never stop learning •View collaboration as essential to your work •Utilize the power of data to inform decisions •Embrace diversity and new ideas

What you can expect from us:
    •An environment where you're encouraged to share and act on your ideas •A culture committed to giving; every year we donate time and resources in our communities

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive