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Business Analyst

Location
Richmond, BC
Details
Full Time
A month ago

Description

The Technical Analyst provides operational and technical analysis for the business analysis team, which, in turn, provides analysis for the Development, Content Integration, Quality Assurance, Branded Content, B2B and Hospitality teams.

The successful candidate will be required to have a strong understanding of the PressReader platform and all the associated tools for the platform.


RESPONSIBILITIES/DUTIES:

1. SCRUM

t) Coordinates with all affected departments

  • Documents process
  • Monitors progress
  • Performs post-implementation reviews
    • Coordinates iOS and Android app versioning and upgrades
    • Analyzes PBIs related to Apps and determine relative importance
    • Prioritizes analysis for these PBIs
  • Documents process
  • Monitors progress
  • Performs post-implementation reviews and action App reviews as necessary
    • Documents all analysis in Confluence, TFS, Trello, and CRM
    • Coordinates documentation
    • Maintains direct communication and coordination with Team Lead. Takes directives from Team Lead and reports back on progress in those areas.
    • Maintains direct communication and coordination with Publishing, B2B, Content Integration, PressReader, and Customer Support teams as needed.
    • Maintains direct communication with Philippines teams and NOC as required.
    • Trains new employees working in this capacity as well as tools related to other departments.
    • Mentors, coordinates and provides orientation and training to Technical Support Analysts.
    • Performs other related duties.
    • Dispatches other Information Technology staff and vendor representatives to assist in resolving problems.
    • Identifies software application, network and hardware malfunctions and takes appropriate action to resolve issues.

2. Applications

t) Coordinates with all affected departments

3. Documentation and Resources:

c) Analyzes problems (both technical and operational) and arrives at workable solutions.

d) Updates and maintains the related database(s) and confluence documents.

e) Coordinates language resources and locales

f) Coordinates translations

  • Communications and Coordination:

c) Completes progress reports

5. Mentoring and Training:

a) Maintains accurate records of work and analysis completed.

6. Equipment and Software Technical Support:

REQUIREMENTS/QUALIFICATIONS:

Education:

  • Post-Secondary Diploma, preferably in Computer Systems Technology, or equivalent combination of education and experience
  • Three or more years of related experience working in an IT support role.
  • Experience within a Post-Secondary Institution is required.
  • Experience in developing and maintaining business applications as well as contract management are significant assets.
  • Interpersonal Relations
  • Integrity
  • Listening Skills
  • Organizing/Planning Ability
  • Analytical Skills
  • Attention to Detail
  • Computer Skills
  • Oral Communication
  • Written Skills
  • Maintains confidentiality of information

Experience:

• Good working knowledge of computer software, hardware and networks

PERFORMANCE COMPETENCIES AND CRITERIA:

Performance criteria shall include achievement of tasks set out in the position description, annual major objectives.

Core Performance Competencies:

• Client/Customer Awareness

• Personal Work Ethic

In addition to the Core Competencies identified as being required by all team members, the following competencies are also integral to the position:

• Team Skills

• Technical Knowledge/Proficiency

• Tolerance of Stress

Category
Customer Service and Support Information Technology