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Business Analyst ll - CRM Enablement

Reference ID: PLA03783-18

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What YOU Will Do:

How would you like to join one of the most exciting, and fastest growing areas of TELUS?

We provide strategic network partnerships for leading businesses of today and tomorrow. Our members are dedicated, qualified professionals, empowered, customer-focused, energetic and best in class.

The successful Business Analyst ll will be directly responsible for the end-to-end management of all National Go-to-Market (GTM) activities & delivery for TELUS Premium Bill Analyzer. Following launch, responsibilities include program adoption metrics and key performance indicator (KPI) targets, along with dispute root cause analytics and process improvements further enhancing the best in class customer billing experience.

Responsibilities will include, but not limited to:
    •Product Information: Market intelligence, positioning, brand & roadmap •Financial Information: Pricing, margins, target/forecast, return of investment (ROI) analysis •Pilot Program: Identify customers for controlled launch, timing to sunset legacy pilots and systems •Operational Readiness: Product hierarchy and billing processes, end-to-end (E2E) documented process and contracts •Marketing: Internal & external collateral and communications, training material and digital learning •Act as first point of contact for TELUS Bill Analyzer Premium upgrade queries and requests •Working with the Information Technology (IT) Project Manager, gather technical requirements for product upgrade and cancellation •Point person for all internal queries related to TELUS Bill Analyzer & TELUS Bill Analyzer Premium •Assists with change management activities •Support large ENT customer administrators with accounting and tool inquires


Your ideal profile includes:
    •Sound working knowledge of business and marketing management processes and procedures •In-depth working knowledge of Microsoft (MS) Excel, data lake extracts and digital tagging •Working knowledge of (SFDC) •Excellent analytical skills with the ability to identify, relate and compare data from different sources; root cause analysis and product forecasting •Demonstrated ability to exercise sound judgment when handling customer queries in potentially sensitive situations •Utilize a continuous improvement approach to improve the effectiveness and efficiency of processes

Professional Certification & Experience:
    •Excellent problem-solving, analytical and time-management skills with the ability to handle multiple, competing tasks •Superior customer service and communications, oral and written skills •Financial and/or accounting experience/degree •Marketing launch experience •Lean Six Sigma (LSS) certification •Bilingualism in English & French, written and spoken, is considered a strong asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: October 3, 2018
Closes: December 2, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...