Join our team
The Broadband Networks - Reliability Strategy team is a primary contributor to reliability initiatives across TELUS.
The scope of our work includes strategic and tactical projects designed to improve job quality, provide analytical insight into factors impacting reliability, and ensure excellence in the introduction of new products, services and processes.Here's the impact you'll make and what we'll accomplish together
As a Business Analyst II on the Reliability Strategy team, you will employ data analytics to provide insights that shape strategic solutions to improve reliability across the organization.
As part of this effort, you will have the opportunity to collaborate with team members from different areas and gain hands-on experience managing and participating in projects. In doing so, you will improve frontline team member experience, reduce customer effort and the cost to serve our customers.
We work in a highly collaborative environment which ensures you have strong support from experienced analysts and consultants. You will have the opportunity to learn and grow your technical skills, business acumen and leadership potential.Here's how
•Utilize your data analysis skills to understand root cause, size potential benefits and measure impacts and benefits
•Contribute to or lead process- and system-focused projects from concept to delivery
•Lead change management and communication activitiesQualifications:You're the missing piece of the puzzle
•Strong analytical skills including competency using Microsoft (MS) Excel
•Experience completing root cause analysis and proactively forming recommendations
•Driven with a passion for solving complex business problems
•Enjoy working in a high-performing, fast-paced and sometimes ambiguous environment
•Adaptable, flexible and able to prioritize work as required
•Ability to lead, collaborate with, and influence cross functional teams
•Excellent communication skills
•Bachelor or master degree in Business, Computer Science, Engineering or equivalent education and/or experience Great-to-haves
•Experience working in high-performing teams
•Familiarity with data visualization tools
•Project management experience Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.