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Telus

Business Analyst, AskHR â€" People & Culture

Location
Vancouver, BC
Details
Full Time
Yesterday

Create awesome experiences for our customers.

Join our team

We're looking for bright people who like solving big problems. As an integral part of the AskHR team, you'll tackle all kinds - and solve them end to end. We're just as passionate about our team as we are about our customers and we're looking for people that radiate this passion. We are on a quest to create the ultimate team member experience.

Here's the impact you'll make and what we'll accomplish together

Working in partnership with cross-functional P&C teams and leaders, you will be responsible for helping prepare agent readiness with the team member experience in mind. You will be focused on providing our agents with transparent information and the tools they need to do their job - including supporting our customers and understanding how our programs and services bring value to team members and TELUS overall.

Here's how
    • Building business readiness plans in support of HR initiatives and changes implemented throughout the year • Leading key projects in advancing our business readiness capabilities and developing our organizational agility • Representing the team member experience through influencing decision-making & program recommendations to drive optimal outcomes and support the TELUS team • Build strong relationships with internal cross-functional partners to ensure we are delivering the optimal experience with each interaction • Leading and partnering with extended teams to deliver high-quality team member experiences


Qualifications:



You're the missing piece of the puzzle
    • 3 to 5 years of experience in a similar role • Highly motivated, self-sufficient with the ability to effectively manage a diverse workload • Critical thinkers, creative with strong problem solving and negotiation skills to overcome unexpected obstacles • Excellent written and oral communication skills • Demonstrated ability to work with and collaborate with peers in a cross-functional setting • Ability to drive self-directed initiatives • Demonstrated leadership skills

Great-to-haves
    • Solid understanding of HR processes, policies and procedures • Strong knowledge of call centre frontline and support operations • Knowledge of change management methodology


A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

Category
Management and Executive