BAND 4 - Director, Business Service Desk & Product Transition

Posting Title
BAND 4 - Director, Business Service Desk & Product Transition

Position Classification
Band 4

Union
N/A

Work Options
Hybrid

Location
Burnaby, BC V3J 1N3 CA
Campbell River, BC V9W 6Y7 CA
Chilliwack, BC V4Z 1A7 CA
Fort Nelson, BC V0C 1R0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA

Salary Range
$102,900.00 - $136,700.11 annually, plus $36.53 bi-weekly isolation allowance for Smithers; $53.13 bi-weekly Isolation allowance for Fort Nelson.

Close Date
5/6/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Water,Land,ResourceStewardship

Ministry Branch / Division
Business Service Desk & Product Transition/Natural Resource Information & Digital Services

Job Summary

An opportunity to apply your exceptional leadership, organizational and prioritization skills

Natural Resource Information & Digital Services (NRIDS) is the information management/information technology (IM/IT) service provider and organizational partner to the Natural Resource Ministries (NRM). As the centralized authority for all information, geospatial data, and technology across the NRM, NRIDS is leading the transformation and modernization of business practices through new and innovative technology solutions, continuous improvement projects and operational IM/IT solutions.

The Director, Business Service Desk & Product Transition supports the Natural Resource Sector ministries (NRS) by leading the provision of highly responsive support and maintenance services that are repeatable, predictable and efficient; and the pro-active monitoring of faults, capacity and trends for the 480 NRS applications. The Director ensures that changes to the production environment are completed systematically and with appropriate risk management and documentation through the Technical Change Management function, and that Critical Systems are managed according to Core Policy.

Explore the opportunities and value working with our team can offer you: Why Work for the Ministry of Water, Land and Resource Stewardship .

Job Requirements:

• A degree in business, operations management, public administration, information management/technology, computer science or a related field; OR
• An equivalent combination of education, training and experience may be considered.
  
• A minimum of four (4) years of recent, related experience in all of the following:
  • Providing expert advice and recommendations regarding IT infrastructure and delivery management services including: applications, maintenance and support services, incident and problem management.
  • Managing capital and/or operational budgets, forecasts, contracts and expenditures ensuring compliance with fiscal parameters and the prudent use of financial resources.
  • Experience leading client facing teams and resolving complex staff and client issues.
  • Experience building relationships with multiple jurisdictions and partners.

Preference may be given to candidates with:

• Relevant training or certification related to ITIL, Agile and/or Scrum Methodology.
• Experience working with BC Government's Digital Framework and Digital Principles and Policy Chapter 12: IM/IT Management.
• Experience with Lean processes or continuous service improvement methods.
• Experience with technical change management.
• Supervising employees in a union environment.

For questions regarding this position, please contact Bill.Devey@gov.bc.ca .

About this Position:
This position is excluded from union membership.
There is currently one permanent full time opportunity available.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.
Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement.
This position can be based in any Ministry of Water, Land, and Resource Stewardship office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits andmuch more.With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.Come be a part of theBC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology, Leadership and Management, Natural Resource Sector

Category

Information Technology Management and Executive