Automotive Service Advisor-Lower Mainland Position Overview Aon Hewitt has announced BCAA as a 2018 Canadian Gold Level Best Employer Automotive Services
If you are looking for an empowering and progressive place to build your career, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. What's the job? BCAA's newest flagship location isour dual AutoService and Insurance Service Centre in South Surrey/ WhiteRock!!
We are always on the lookout forAutomotive Service Advisors
as we continue to grow our business.The Automotive Service Advisor will beresponsible for delivering the highest level of customer service, ultimately driving BCAA's vision to be the most trusted organization in automotive repair. The Service Advisor will manage customer relationships from beginning to end by advising and educating the customer.
This position maintains general knowledge of products and services for automotive services and membership/insurance products in order to ensure a seamless customer experience throughout the combined ASC Location. What's the status?
Regular full-timeWhat are the hours of work?
40 hours per weekKey Responsibilities IncludeWhat will you be doing? Customer Service/ Service Advising•
• Maintain and develop excellent customer experience and relationships • Provide service estimates and receive customer approval for work to be performed, finalize sales, and complete customer follow up • Recommend maintenance and repair services to customers • Share product knowledge and technical expertise to build customer base • Review estimate and educate / explain work needed to be done • Maintain high sales performance and customer satisfaction (NPS / CSI) • Listen and offer the appropriate diagnostic, maintenance, or repair services to meet the Member/customer's needs • Provide all Members/customers with an estimated completion time and keep them informed of any changes in the quoted time • Maintain proper communication within the team. Provide accurate and detailed information to Technicians to assist in diagnosis • Communicate with Shuttle Driver regarding customer pick up and drop off • Resolve all customer issues and include the Service Manager if required Operations
• S hift open & close duties • Follow all policies and procedures set forth by BCAA. • Achieve and continuously improve individual KPIs outlined by BCAA • Other duties assigned as operationally necessary.
Minimum Qualifications What you bring? Education: Experience:
•A minimum of two (2) years of experience within the automotive industry working in the capacity of a Service Advisor, Service Writer or in an administrative role. Physical Requirements:
•Ability to lift 20lbs, bend, reach, walk and stand for long periods of time. Other Skills:
•Proven interpersonal ability and communication skills with Members/Customers, internal team members, and suppliers•Ability to professionally represent the BCAA brand to all stakeholders•Highly motivated to provide exceptional Member/customer experience•Ability to multitask in a fast paced environment and meet tight timelines•Flexible hours and ability to work weekends•Proven analytical, problem solving, and decision making skills•Demonstrated Software Skills: MS Office Suite including Word, Excel, PowerPoint, Outlook and Automotive DMS systems•Proven track record of continuous improvement mindset Satisfactory BC Driver License Class 7 or better Preferred Skill(s):
•ability to drive 5 speed/manual transmission definitely an asset Background Check
• Must successfully pass a background check, which may include a criminal, credit, and credential check. Job Status
Regular Full Time (RFT) Date Added
10/12/2018 Location Name
White Rock Location Name
South Surrey State/Province
British Columbia [BC] Compensation & Benefits OverviewWhat BCAA offers you:
• It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being one of AON Top 50 Employers in Canada - 2018 and Top 50 Employers for Young People - 2015. • Our team members get to make a difference in the lives of our Members and their communities every day. • We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members. • We enthusiastically support learning and advancement opportunities for our team members. • We are an equal opportunity employer that's committed to accessible, inclusive employment. • We have an amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more. • Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre. We aspire to be one of the best places to work for those who value integrity, teamwork and community. Each of us will grow personally and professionally by doing engaging work with inspiring people.