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Analyst I, Systems

Abbotsford, BC
Full Time
11 days ago

About UFV

The University of the Fraser Valley is nationally recognized for its commitment to teaching excellence, community relevance, and Indigenization. With over 100 programs, from graduate and undergraduate arts, science, and professional degrees, to trades and technical education, university preparation and continuing education, UFV is the school of choice for over 15,000 students.

Posting details

The Office of the CIO (OCIO) comprises the IT Services (ITS) and Business Transformation Office (BTO). The unit is experiencing a period of exciting transformation and growth with the goal of improving the technology experience and service delivery to UFV’s students, faculty, and staff.

Reporting to the Manager, IT Applications, the Systems Analyst I will contribute as part of a team to the Tier 2 and Tier 3 technical support of UFV’s enterprise database environments and software systems, many of which must be available on a 24/7 basis.

Duties and responsibilities

The Systems Analyst I will liaise with various client groups, software developers, system administrators, service and operations staff, vendor partners, and management to facilitate the information gathering, analysis, diagnosis, solution design, development, and remediation of information system issues. Systems may include business applications (ERP), interfaces and integrations, reports, tools, customizations, and workflows. Additionally, this position will assist in analyzing, understanding, and creating system integration layers and API development to allow the university’s many systems to exchange data.

This position frequently interacts with vendors, client areas, and ITS staff to coordinate and conduct system upgrades, outages, and changes, and contributes to online support documentation for client areas and internal ITS business processes and systems, and may occasionally manage projects.

Please note system maintenance is usually required to be performed off-hours and major issues are responded to on a 24/7 basis. This position will also perform other duties as assigned.


  • Bachelor’s Degree in Computer Science or other relevant discipline. Project Management, Lean, Change Management, or similar certification or training an asset.
  • Minimum three (3) years of related experience including a minimum of two (2) years of experience in the supporting, administration, and development of enterprise-level software applications, databases, and systems.
  • Proficiency in, and proven ability to learn, supported technologies and programming languages, including: Oracle SQL, PL/SQL, Microsoft SQL server, MySQL, JavaScript, HTML5, CSS3, Java, Groovy on Grails, PHP, and automation scripting.
  • Experience designing, building, installing, configuring, and supporting applications on Linux and Windows operating systems.
  • Experience and understanding of web/application servers such as Oracle Fusion Middleware, Tomcat, and Apache preferred.
  • Familiarity with university business/enterprise applications including: Ellucian Banner, Blackboard Transact, The Raiser’s Edge, CAS, Blackboard an asset.
  • Familiarity with project management methodology and processes an asset.
  • Demonstrated customer service skills.
  • Proven ability troubleshooting system performance issues.
  • High degree of attention to detail including the ability to understand complex technical concepts and the need to maintain broad and in-depth technical knowledge of all aspects of enterprise systems and software.
  • High level of problem solving abilities to effectively identify and resolve unusual and highly complex technical problems.
  • Ability to effectively manage multiple tasks and priorities and work under pressure to meet time sensitive and mission critical deadlines in a complex environment.
  • Ability to take initiative and work with limited direction.
  • Ability to work collaboratively with technical and functional teams.
  • Ability to provide technical assistance and advice to peers and the user community.
  • Ability to successfully contribute to complex projects: developing project work plans; monitoring tasks to a plan.
  • Excellent written and oral communications skills.
  • Strong interpersonal skills.
  • Ability to work outside of normal working hours on an emergency or pre-scheduled basis.

How to apply

The Selection Advisory Committee will begin reviewing applications on October 23, 2020; however, the position will remain open until filled. Direct resume including evidence of appropriate qualifications, referring to Posting #2020.192 to


Human Resources
University of the Fraser Valley
33844 King Road, Abbotsford, BC, Canada V2S 7M8
Tel: (604) 854-4554 Fax: (604) 854-1538   
Website:  Email:

Shortlisted applicants may be required to undergo a criminal record check. Shortlisted applicants will be required to provide copies of their most recent evaluation summary.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.  In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview.  We thank all applicants for considering UFV for employment.

UFV is committed to the principle of equity in employment.

Information Technology