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BC Public Service

ADMN O 24R - User Experience Researcher

Posted 3 days ago

Job Description

Posting Title
ADMN O 24R - User Experience Researcher

Position Classification
Administrative Officer R24

Union
GEU

Work Options
Hybrid

Location
Abbotsford, BC V2S 1H4 CA
Burnaby, BC V3J 1N3 CA
Campbell River, BC V9W 6Y7 CA
Chilliwack, BC V4Z 1A7 CA
Courtenay, BC V9N 8H5 CA
Duncan, BC V9L 6B1 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Langley, BC V3A 8T1 CA
Maple Ridge, BC V4R 2S1 CA
Mission, BC V4S 0A2 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
New Westminster, BC V3M 6H8 CA
North Vancouver, BC V7P 3M7 CA
Penticton, BC V2A 8X1 CA
Port Coquitlam, BC V3C 4W6 CA
Prince George, BC V2N4P7 CA
Prince Rupert, BC V8J 4M8 CA
Richmond, BC V7C 4M9 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Vernon, BC V1T 9V2 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA

Salary Range
$76,071.18 - $86,658.48 annually, plus $44.49 bi-weekly isolation allowance for Prince Rupert

Close Date
6/20/2024

Job Type
Regular Full Time

Temporary End Date
10/31/2025

Ministry/Organization
BC Public Service -> Social Dev & Poverty Reduction

Ministry Branch / Division
Application Modernization Program

Job Summary

Bring your organization and communication skills to this expert team

The Ministry of Social Development and Poverty Reduction (SDPR) is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The Ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province's prosperity, with a vision to participate fully in their community and to reach their full potential.

The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family Development. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support.

The User Experience Researcher develops and delivers research studies to inform and guide the development of scalable digital products, ensuring the product meets user and stakeholder needs. An individual who thrives on providing excellent client services. Highly organized and results oriented, you are capable of meeting deadlines associated with multiple projects. You are a skilled communicator, able to work effectively with both internal and external partners. If you are ready for the next step in your career, consider this excellent opportunity.

Our guiding principle is to promote a service delivery culture that is respectful, fosters positive relationships, and promotes creative problem solving with all our staff and partners in the Social Sector.

Job Requirements:
  • Bachelor's degree or higher in a design discipline, social sciences, humanities, or a related field and two (2) years of related experience, OR
  • Diploma in a design discipline, social sciences, humanities, or a related field and three (3) years related experience, OR
  • Certificate or coursework in a design discipline, social sciences, humanities, or a related field and four (4) years related experience, OR
  • An equivalent combination of education and experience may be considered.


Related experience includes ALL of the following:
  • Experience in knowledge management and capture of user insights and technical documentation for a large-scale IM/IT project.
  • Experience working in an agile development environment with UX or service designers, and developers to create iteratively and improve digital products and services.
  • Experience within a product-focused, research, and digital environment.
  • Experiencein production of multi-media assets (e.g. web content, tools, videos, diagrams, scripts, articles, etc.).
  • Experience providing training in knowledge management practices and tools to less experienced team members, UX practitioners, or senior leadership.

Preference may be given to candidates with the following:
  • Experience in developing communications to senior leadership and government organizations.
  • Experience working in the Social Sector.
  • Experiencedesigning and executing research plans using leading UX and service design practices (e.g. co-design, usability testing, in-situ interviews, observation, data analysis, comparative analysis, etc.), determining the most effective methods at each stage of the work.


For questions regarding this position, please contact ISD.ApplicationModernizationProgram@gov.bc.ca .

About this Position:
There is currently a temporary opportunity available until October 31, 2025.
The temporary opportunity may be extended OR a permanent appointment may result from the temporary appointment.
Temporary postings are not limited to the geographic area. Board and lodging and relocation expenses do not apply.
This position can be based in any Social Development & Poverty Reduction office locations listed above. Flexible work options are available; this position may be able to work up to five (5) days at home per week subject to an approved telework agreement.
Employees of the BC Public Service must be located in BC at the time of employment.
Depending on the successful candidate's location, a bi-weekly isolation allowance may apply.
An eligibility list may be established for future permanent and temporary vacancies.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, itmay notbe used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR.If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology, Social Services

About BC Public Service

Industry

Government

Company Size

10,000+ employees

Application closing date is 2024-08-13

Current Openings

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