600 De Maisonneuve Boulevard West, Montreal H3A 3J2 Status:
Regular, full time (37.5 hours/week) Schedule:
Monday to FridayCreate exceptional customer experiences.Join our team
Our team of dynamic professionals is dedicated to providing efficient, confidential and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, methodical and do you have the ability to multitask? Read on!Here's the impact you'll make and what we'll accomplish together
Our medical office is the hub of transactions and patient/client relationships.
You will be interacting with our clients on a regular basis, using various approaches and materials available to you. You will inform our clients about the status of their visit, documents or other information to be provided, about business processes, etc. You will liaise with our service providers to obtain medical results, in order to ensure timely finalization of files. You will also be required to collaborate with and to contact your internal, external and physician colleagues regarding the finalization of our medical records.Here's how
•Respond to various client requests with courtesy, confidentiality and professionalismQualifications:You're the missing piece of the puzzle
•Ensure complete management of records, call returns, on-site physician requests, etc
•Accurately enter data into our computer systems and ensure records are kept up to date
•Manage the ranking of results submitted to medical records
•Track missing results
•Finalize records within the prescribed time frame
•Provide all records to medical staff for review and full medical condition assessment
•Share results with corporate clients and sometimes candidates
•Ensure regular and rigorous follow-up of open files
•Communicate and collaborate with different departments internally to optimize process and service delivery
•High school diploma Great-to-haves
•1-2 years of experience in a similar position or in office work
•Bilingualism (spoken and written)
•Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
•Thorough, methodical, detail-oriented
•Self-directed and organized
•Focused on excellence in customer service
•Secretarial/Medical secretarial training Who are TELUS Health Care Centres?
•Experience in the medical field
We are a national network of healthcare professionals dedicated to the idea of controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.
We are committed to providing better healthcare resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in so many ways, notably by putting entire teams of professionals in touch, by streamlining the processes involved and by giving patients a chance to take their well-being in hand.Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Disclaimer:
In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.